Privacy Policy

What we collect

We only collect information that you give us or that we need to respond to you and build your home:

• Contact details: your name, email address and phone number when you request an estimate or send us an enquiry.
• Property details: the build address you give us, and the address you search for in our siting tool.
• Your design choices: the floorplan, facade, finishes, upgrades and any extra requests you select, and your estimated price.
• Messages and appointments: anything you write to us, and your preferred date and time for a visit.
• Website usage: if analytics are enabled, information about how you use the site (see "Cookies, analytics and advertising" below).

If you go ahead with your project, we will also collect the information needed to assess your site, prepare your contract documents and obtain your building permit, such as property title and survey details.

You can browse the site and use the price builder without telling us who you are.

How we use it

• To send you your estimate and respond to your enquiry.
• To contact you about your project, including by phone and email.
• To assess whether a granny flat suits your property, and to design, price and arrange the construction of it.
• To understand how people use our website so we can improve it.
• To measure and improve our advertising.
• To meet our legal obligations, including building and consumer law requirements.

We do not sell your personal information.

Who we share it with

We only share your information where needed to do the things above, with:

• Builders, building surveyors, engineers, energy assessors and draftspeople working on your project.
• Water, gas, electricity and council authorities where needed for your site assessment or permit.
• Service providers that run our website and email: Vercel (website hosting), Google (email, and Analytics and Ads if enabled), Meta (advertising measurement, if enabled), Calendly (appointment booking) and OpenStreetMap (address search and maps in the siting tool).
• Anyone we are required or authorised by law to share it with.

Overseas storage

Some of our service providers, including Google, Vercel, Meta, Calendly and OpenStreetMap, may store or process information outside Australia, including in the United States and Europe. We use providers that are well-established and maintain their own security and privacy practices.

Cookies, analytics and advertising

We may use Google Analytics, Google Ads and the Meta Pixel. These use cookies and similar technology to tell us how visitors find and use our site, such as which pages are viewed and whether an estimate or enquiry was sent. They also help us measure our ads and show our ads to people who have visited our site. These tools don't give us your name or contact details.

You can limit this tracking by:

• blocking or deleting cookies in your browser settings;
• installing the Google Analytics opt-out add-on;
• adjusting your Google ad settings and your Facebook ad preferences.

Marketing

If you request an estimate or contact us, we may follow up about your project. We won't add you to a marketing newsletter without your consent, and you can ask us to stop contacting you at any time.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law. Records relating to a project are kept for as long as required by building legislation.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.

Questions and complaints

If you have a question or a complaint about how we have handled your information, please contact us at grannyflatsofmelbourne@gmail.com or 03 8108 3101. We will try to resolve it promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.